Dear Development Team,

I would like to propose the addition of a feature that allows the use of emojis in chat messages within the platform. This improvement would enhance communication with our customers, making conversations more friendly, approachable, and visually clear.

Currently, many brands are looking to create a warmer and more personalized customer service experience, and emojis are a key tool to express emotions, highlight promotions, organize information more effectively, and build stronger connections with users.